Head and Heart Award: Heather Lewis

Posted by Tom Newins

Aug 18, 2014 5:01:39 PM

Head_and_Heart_Opt1If there’s one thing I’ve learned as an employee and now President of CU1, it’s that Credit Union 1 loves to celebrate. When our members land a much needed loan or reach an important savings goal, we celebrate! When we donate funds and volunteer time to our communities, we celebrate!  Today, I’m happy to share a new way we’re celebrating the employees who help make these achievements possible: the Head and Heart Award. Our very first winner? Heather Lewis, a Member Service Officer at Credit Union 1’s DeBarr Branch!

A huge part of our success at Credit Union 1 comes in using our heads to help our members in need. However, smart thinking isn’t the only thing that makes us unique! Each and every day, we help Alaskans with our heads and HEARTS – which is what truly sets CU1 apart. Recently, Heather used her head and heart to help two special members in need:

  • The first, Heather helped with a post-accident auto loan. Her member was without a vehicle and desperately needed to bring her three large dogs to the vet. Heather offered to bring her to the vet, help calm her dogs, and even assisted with some paperwork!
  • The second member, Heather assisted after a bad experience at another institution. With Heather’s help, this elderly member was able to transfer her funds to CU1 with ease and peace of mind. Although this member suffered from severe arthritis, she still delivered a personal thank-you note to Heather for her efforts!

Of course, these examples of such sincere “head and heart” from CU1 staff deserve much more than a blog post – so to publicly recognize Heather’s Head and Heart Award, I visited our DeBarr Branch in person this past Friday. All the members and employees present gave her a huge round of applause, and I was proud to present her with this heartfelt CU1 honor. Congrats, Heather, and THANK YOU for all the ways you help our members each and every day!

 

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Topics: From The President

Hi! I'm Tom, the President and CEO of Credit Union 1. I've been part of CU1 and Alaska’s credit union movement for over 20 years. I believe in the “people helping people” spirit of credit unions worldwide, and each day I work to support the CU1 members and employees who make this all possible.  

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